Shipping & Delivery Policy

At Kallie & Ko., each order is carefully prepared and packaged to ensure it arrives in perfect condition. The following policy outlines our shipping and delivery practices to provide clarity and peace of mind.

Order Processing

  • Orders are processed within 2–5 business days, excluding weekends and public holidays

  • Processing times may be extended during peak periods, launches, or promotional events

  • Clients will receive a confirmation email once their order has been dispatched

Shipping Methods & Rates

  • Shipping rates are calculated at checkout based on destination and selected service

  • All orders are shipped via reputable, trackable courier services

  • Signature-on-delivery may be required for select orders

Domestic & International Shipping

  • Kallie & Ko. ships both domestically and internationally

  • Delivery timelines vary by destination and courier

  • Estimated delivery times are provided as a guideline and are not guaranteed

Duties, Taxes & Customs

  • International orders may be subject to customs duties, taxes, or import fees

  • These charges are determined by the destination country and are the responsibility of the client

  • Kallie & Ko Jewelry is not responsible for delays caused by customs clearance

Shipping Address Accuracy

  • Clients are responsible for ensuring shipping details are accurate at checkout

  • Orders shipped to incorrectly provided addresses cannot be redirected once dispatched

  • Kallie & Ko Jewelry is not responsible for packages delivered to an incorrect address provided by the client

Lost, Delayed, or Stolen Packages

  • Once an order has been handed to the courier, responsibility for delivery transfers to the carrier

  • Kallie & Ko Jewelry is not liable for delays, loss, or theft caused by the courier

  • If a package is marked as delivered but not received, clients are advised to contact the courier directly

We will, however, assist with providing tracking details and supporting documentation where possible.

Undeliverable & Returned Shipments

  • Packages returned to us due to failed delivery attempts or incorrect addresses may be reshipped at the client’s expense

  • Shipping fees are non-refundable

Packaging & Presentation

  • All jewelry is packaged in branded, protective packaging suitable for gifting

  • Special packaging requests may be accommodated where possible

Policy Updates

Kallie & Ko Jewelry reserves the right to update or amend this Shipping & Delivery Policy at any time. The policy in effect at the time of purchase shall apply.